Shipping policy

At Jijjo, we are committed to delivering your orders quickly and safely. Please read our shipping policy to know what to expect.

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Custom or backordered items may require additional processing time, which will be communicated via email.

Shipping Methods & Delivery Times

  • Standard Shipping: 3–7 business days within Australia.

  • Express Shipping: 1–3 business days (available at checkout).

  • International Shipping: Delivery times vary by destination and customs processing.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and chosen shipping method.

  • Free shipping may be available on orders over a certain amount (promotions will be listed on the website).

Order Tracking

  • Once your order ships, you will receive a tracking number via email to monitor your delivery.

  • Please allow 24–48 hours for tracking information to update.

Damaged or Lost Packages

  • If your package arrives damaged or is lost during transit, contact us immediately at info@jijjo.co.au.

  • We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Additional Information

  • Delivery times are estimates and may be affected by factors outside our control, including carrier delays or customs clearance.

  • Please ensure your shipping address is complete and accurate to avoid delays.

Contact Us
For questions regarding shipping, email us at info@jijjo.co.au. Our team is here to help Monday – Friday, 9:00 AM – 6:00 PM (AEST).